About Us

General Information

Saga Shop is Icelandair's duty free store. Through this website you can order before your departure and receive your products on board.

It is important to take the following into account when you order online:

  • When you order online you need to fill out your name, date of departure, destination and the flight number.
  • You must order at least 72 hours before departure if delivered onboard.   
  • Not all products which are available online are available on board Icelandair flights.
  • The Saga Shop catalog comes out four times a year.

 

Buying Process.

You need to order at least 72 hours before your departure when you order online if delivered onboard. When a customer has found a product he/she can choose to place the item in the shopping basket or by dragging the item to the shopping basket. You must choose the number of items if you wish to order more than one. It is possible to remove items from the shopping basket by choosing the - icon or adding items by choosing the + icon. Choose finish order when you have completed adding items to your basket and are ready to purchase. You must fill in all information to proceed. You will receive a confirmation that your order has been processed.

Returning Items.

There is a limited amount of space onboard Icelandair planes and sometimes demand is more than supply. We apologize if a selected item is not available. A one year guarantee is on all products sold in Saga Shop. Please keep your receipts. If a product purchased proves to be faulty, customers asked to go to the Icelandair main offices, all weekdays between 13:00 and 16:00, where you can exchange the product with a valid receipt.

Pick up and payment.

You only pay for the product when you pick it up. You can pick up your order on board the Icelandair plane.

Saga Shop Conditions.

  • A one year guarantee is on all products sold in Saga Shop.
  • You can exchange products with a valid receipt at the Icelandair main offices, all weekdays between 13:00 and 16:00
  • Please order at least 72 hours before departure if delivered onboard  
  • There is a limited amount of space onboard Icelandair planes and sometimes demand is more than supply. We apologize if a selected item is not available.
  • Not all products which are available online are available on board Icelandair flights.
  • Please keep your receipts.

 

Vildarpunktar (Frequent Flier Program) in Saga Shop.

Members of the Icelandair Vildarklúbb collect Vildarpunktar when they shop at Saga Shop. Please show your Vildarklúbb card when you pay for your product. Please keep your receipts. More information about the Icelandair Vildarklúbb.

Frequently asked qestions Click here